At Fabricoz, we strive to make sure you have the best experience while selecting and buying your favourite Indian and Pakistani Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face problems.
Can I cancel my order in case I change my mind after ordering?
Yes, you can choose to cancel products, only if done within 12 hours of placing it. Note that the urgent orders cannot be cancelled as we start processing them immediately.
Why 12 Hour deadline?
As soon as your order is confirmed, action is initiated at our end. The process of picking, stitching, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway. If cancelled after the deadline, we may charge some restocking fee based on the order value.
Could there be a delay at Fabricoz because of "unforeseen circumstances"?
We try our best to ensure that your ordered products are shipped out to you in the promised time. But there are chances of delay in processing or delivering the orders due to unavoidable circumstances, border shutdowns, or courier delays etc. Such cases are outside our control and the refund or cancellation would not be possible. We will continue to process your orders and try to deliver them asap.
I missed adding a critical detail while placing the order. Possibility of correcting it?
No worries. Such situations are often encountered when customers forget to:
1. Update their complete shipping details;
2. Update measurement details;
You can always contact us to add your requirements. Also, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call.
I received the order. But there's an issue. Can I return my ordered items?
We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that:
How soon should I get back to you?
Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues. For unstitched outfits and Jewellery items, reach out to us within 1 week.
What will be my options if there was an error by Fabricoz?
Please email us at email@example.com with details of your complaint and we will duly acknowledge the issue by communicating with you and would proceed with: