Free Shipping & Returns : 100% Genuine Items

FAQ

General

There are several ways to reach us:
  • Live chat with us
  • Email us: info@fabricoz.com.au
  • Send us a message here
  • Call us: 0424 562 452
We are an online store only, based primarily in Sydney, Australia but also have offices and fulfillment centers in India and United States.
Our restocking depends on availability of the dress. Once an item is marked out of stock, it’s highly unlikely that we’ll get the same item restocked as they become difficult to source again.
You can follow us on Instagram, like our Facebook page, and signup to receive our newsletter to stay up-to-date about offers, new collections, or simply to discover more.

Stitching

With Standard Stitching the item is stitched as per the standard size selected by customer.
All standard sizes are shown in the Size Chart.
You can select standard stitching from the product page while placing the order.
With Custom Stitching the item is stitched as per the measurement given by customer.
You can select custom stitching while placing the order.
Unstitched Items: Delivered in 1 week.
Stitched Items: Delivered in 2 weeks.
Contact us for faster or urgent delivery.
You can select stitching option at the time of selecting an item and placing order.
We offer two types of stitching:
1. Standard Stitching - Product will be stitched as per the Size Chart.
2. Custom Stitching – Product will be stitched as per the sizes provided by customer.
There are three ways to customize dresses:
  • Make sure you have selected either “Stitch with Standard Size” or “Stitch with Custom Size” option.
  • Add your comments and customization notes on the cart page before Checkout.
  • Contact us directly via Live Chat.
  • Email us about your special requirements.
We are happy to provide any kind of stitching customization on request, such as:
  • Adding or removing sleeves
  • Adding an inner/lining on see-through Kameez
  • Choose between Pant, Salwar, Churidaar, etc for lower.
  • Many more
All stitching is done by our highly experienced and professional tailors. We always ensure that the dresses are stitched exactly as requested by the customers.

Quality

All products are 100% genuine and original. We deliver these branded products exactly as shown in the pictures on our website.
Yes, all our products are 100% genuine and original. We only sell original branded products on our website. Colours of the actual piece may vary slightly or may not vary at all, from what you see on your screen. This may be because of the screen resolution and screen quality. The images shown are professionally photo-shot from the original pieces. We always ensure that you receive products exactly as shown in the pictures with same fabric, design, workmanship and print. We try to match the stitching style as much as possible with the model photos shown in the images. Feel free to contact us if some changes or customisations are required.

Orders

It is not mandatory to order online. You can order manually too by contacting us directly via call
There are several ways to pay for your order.
  • Credit and Debit Cards
  • PayPal
  • AfterPay
Yes, all your payments on Fabricoz are protected and verified with the best industry standard SSL security protocols. None of the information you input can be viewed by any other entity other than your computer and our platform.
Yes. Once the item is shipped, we will send you an email with the tracking information. You can track the shipment and delivery of your item using UPS, FedEx, TNT, etc, using the tracking number we will provide you in that email.
You can also Log In to your Fabricoz account and view your order status with tracking information.
Please note that once we have sent you the tracking information, you are required to follow the delivery progress and expect delivery as per the tracking schedule.
This depends on the type of change you’d like to make and whether we have started to stitch the dress or not. Either way, you should contact us immediately and we will try our best to assist your needs.
You can cancel an order until it has not been shipped or the stitching process has not yet started (if stitching is requested). Cancellation is FREE when the payment is done through Credit Card or PayPal. There could be a small cancellation fee if the payment is done through AfterPay service.
To cancel your order or to make any changes please contact us as soon as possible:
  • Call 0424 562 452
  • Email info@fabricoz.com.au
Yes, the products shown as ‘Sold Out’ can still be purchased.
Please send us the order request for such products and we will be happy to source them for you as soon as possible.
Yes, we do accept the request if the product has not been sent for stitching yet.
In case of such requirement, please touch base with us and we shall be more than happy to assist you in the best possible manner.
  • Call 0424 562 452
  • Email info@fabricoz.com.au
This depends on the type of change you’d like to make and whether we have started to stitch the dress or not. Either way, you should contact us immediately and we will try our best to assist your needs.
If the dress you received does not match your expectations in terms of fit or quality, we will do our best to make it right. You should contact us immediately if the measurements you provided online do not match the ones on the dress you ordered. If we made a mistake on our part, we will reimburse you 100% as soon as possible.
If the dress you received was not the one you ordered, you should contact us immediately. We will do our best to make it right by either sending you the correct dress or by refunding you 100%.

Pre-Orders

Pre-order is a confirmed order placed for an item which has not yet been released. Pre-order means that the product is currently in production, and is not ready to ship yet. Using our pre-order option, you can place an order for an item and reserve your dress.
The only difference between a pre-order and a normal order is the delivery date.
Because pre-order items have not been released to the public yet, the delivery date would be longer than usual. As long as you place an order before the specified date (as mentioned on the photos of the dress page on our site) for the dress, we will process your pre-order.
There is nothing different about the pre-ordering process. To pre-order a dress, simply go to the “Pre-Order” tab of our website, select a dress, give your measurements (if required), and add the item to your cart.
However, please be sure to place your order before the specified date for the dress to reserve your piece.
You should pre-order an item as soon as possible if you would like to reserve that dress. Due to limited supplies of such dresses, we can only offer the dresses to our customers if they pre-order it before the pre-order period expires.
Normally, the delivery date for a pre-ordered item is about 4 to 6 weeks.
No, once the pre-order period for that dress has ended, we will stop taking further orders.
If the delivery date for the dress you are interested in has expired, please contact us immediately, and we will try our best to assist you. It normally becomes difficult to source these dresses after the pre-booking period ends.
You will need to pre-order before the specified date because we need to send a specific number to our supplier/designers from where we can start stitching and delivery to our customers. After this specified date these dresses go out of stock and become very difficult to source again.
No, pre-ordering is free. You only pay for the dress and stitching (if added) just like you do for any other dress on our website.

Shipping & Returns

We offer free shipping to the following countries and are expanding rapidly:
  • Australia
  • New Zealand
  • United States
  • United Kingdom
  • Canada
  • India
Don’t see your country? Contact us and we will make it happen.
Shipping is FREE for all products sold at Fabricoz.
Shipment is done using Express Couriers - FedEx, UPS, TNT etc. In some very rare cases especially for delivery in remote areas we might charge a minimum shipment fee.
We will send you an email as soon as your dress has been shipped, with the appropriate tracking information, and update your account on Fabricoz website.
We will send you an email regarding the shipment of your order, as soon as the items are handed shipped. These alert emails will contain the tracking number and courier company's website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.

Track through Customer Service Desk:
  • Call 0424 562 452
  • Email info@fabricoz.com.au
  • Live chat with us for an update
Unstitched items are delivered worldwide in 1 week.
Stitched items are delivered worldwide in 2 weeks. In most cases, we are able to deliver in less than 2 weeks, contact us if your order is urgent.
Please allow up to 1 week for delivery. If your items were marked as shipped, and you haven't recieved them even after the delivery date as shown on the tracking page, you should contact us.
Yes, but contact us as soon as possible if you’d like to. We cannot change the shipping address once the items have been dispatched.
Yes, you can return your ordered items. We will cover the cost of returns as well. We take stringent measures to deliver fashion delight to our customers globally, in the best possible condition but there's a possibility that:
  • There may be a manufacturing defect which didn't get noticed during packing
  • A wrong item is shipped out to you by mistake
  • Stitching is not done as per the measurements provided with the standard and custom size forms on the website.

Coupons

You can enter your discount coupon on the checkout page to available the discount offered on that coupon.

Payment

We support the following payment options:
  • Credit and Debit Cards
  • PayPal
  • AfterPay

Policies

View our Policies here.
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